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Job opening: Customer Care Agent

Full-time • Berlin, Germany

About Talixo

Talixo provides transfers for travellers in over 100 countries worldwide - Fortune 500 companies, travel agencies and online platforms automate their booking process through our technology.

When it comes to operations, we believe that excellent customer service makes all the difference. At Talixo we are living a culture that fosters personal development and we make mutual appreciation a cornerstone of our work. You will be working in a very international and diverse team together with fellow colleagues from Greece, South Africa, the United States, Germany, France and Italy – quite a mix, which makes working in our team very special!

What you'll be doing:

  • You will be pulling the strings behind Talixo’s daily operations, taking over responsibility for fleet disposition and monitoring of our live system
  • You will be communicating with our customers and fleet partners via phone and e-mail in order to find the best solution for Talixo’s passengers
  • You will be working closely with Fleet and Sales departments to ensure our services runs smoothly on a daily basis

What do we expect from you:

We do not believe that great candidates are shaped by their formal qualification – we rather make mindset and attitude the central pillars of our hiring process. If you love interacting with people across the globe, have a service centered mindset and a passion for steering operations with our state-of-the-art disposition tool, you are the ideal candidate for us.

Must Haves:
  • you have got outstanding verbal and written communication skills in both German and English
  • you know that smile+decisiveness are the recipe for success
  • you are willing to tackle new challenges
  • you have got the ability to look for solutions even in the most nerve-racking and intricate situations
  • you are enthusiastic to deliver an amazing experience for a customer
  • you know that teamwork is dreamwork
  • you are willing to work in a rotating 24/7 3-shift-system
Nice to Have:
  • you are fluent in any other language than German and English
  • you are experienced in customer care
  • you are passionate for tech and transport

Apply for this job at jobs@talixo.com